Mountain America Credit Union
To be effective, an individual must be able to perform each job duty successfully.
Proficient in both English and Spanish.
Expertise in copyediting for style, grammar, accuracy, formatting, jargon, spelling and punctuation in both languages.
Attentive to detail and experience writing and editing engaging and useful product/service/business documents in English and Spanish.
Develop external communication pieces and messaging to elevate awareness, drive consideration and ultimately increase brand preference, encouraging internal and external loyalty.
Support executive, marketing and sales teams by keeping collateral up to date and on brand.
Anticipate needs, make recommendations, and assist with the organization’s messaging needs.
Write and edit online and print advertising, product launches for internal and external audiences, branding and event planning.
Develop and maintain website content, review translation of Spanish website content to ensure consistency of messaging, clarity and brand focus .
Increase customer satisfaction through the development and implementation of attention-getting, simple, clear and helpful communication.
Partner with various subject matter experts at all levels of the business and with Mountain America partners to create compelling, consistent, and meaningful messaging/content that helps achieve stakeholder goals for target audience.
Work with Compliance team to ensure regulatory and legal compliance in all messaging.
Understand the needs, motivations and aspirations of target audiences to create effective marketing communications.
Write and edit all articles and web content with best SEO practices in mind.
Assist with managing vendor content development, approval and placement, specifically with our translation service partner.
Other duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
5 years of experience in a corporate communications, public relations, or online editorial/content writing environment; experience working in fast-paced creative/professional environment.
Fluent in English and Spanish.
Experience in a financial setting/environment preferred.
Bachelor’s degree in English, Marketing, Communications, Journalism, Advertising, Public Relations, or other relevant field. Education will be verified. OR eight years total of combined experience in a progressive marketing setting.
Licenses, Certifications, Registrations
Computer/Office Equipment Skills
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations.
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
Other Skills and Abilities
Understanding of communication marketing principles and organizational, business and managerial practices.
Ability to work both autonomously and collaboratively in a fast-paced environment.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines.
Adaptive to change, responds positively to altered circumstances or conditions.
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.
Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.)
PHYSICAL ABILITIES / WORKING CONDITIONS
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
There are no unusual environmental factors (such as a typical office)
Moderate noise (business office with computers and printers, light traffic)
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