Applies extensive knowledge of ambulatory care clinics clinical, regulatory, and operational practices to improve access efficiency and productivity. Coordinates and monitors operations of ambulatory care clinics in conjunction with Nurse Manager and Medical Directors. Implements projects of large scope and high degrees of complexity.
Special Project Management
Reporting to the Administrative Director, Ambulatory Strategic Initiatives, Faculty Practice Operations and Ambulatory Services, this position is responsible for supporting Ambulatory operations with identifying and assisting in the management of special operations-focused projects and performance improvement initiatives within the ambulatory practices. This position will lead cross-functional ambulatory teams and practice performance improvement projects. Additionally, this position will lead and sustain special projects as identified by Ambulatory leadership. Examples of projects include, but are not limited to:
- New services creation
- New business model concept experimentation and testing for further organization investment
- Through superior project management skills, support complex health system expansion activities
- Operations process improvement/sustainability
- Closing provider encounters
- Centralized clinic support staff recruitment pool
- Standardized social needs assessment
- Chaperone Program
This position will interface with the broader Apex (Epic) team and assist leadership with the process of optimizing all ambulatory practices on the use and workflows associated with Apex (Epic).
Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Management levels may include oversight of clinical patient care. UCSF Medical Center’s Faculty Practice and Ambulatory Services division is comprised of approximately 133 practices across 28 locations and ongoing expansion of satellite locations that continually support the highest standards of patient care, operational efficiency and expense management. The Ambulatory enterprise generates $3.2 billion in annual revenue and approximately 620,000 annual clinic visits.
- Bachelor’s degree in related area and / or equivalent experience / training.
- Minimum of 3 years of health care industry experience
- Project management
- Excellent communication skills; includes active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations. Be successful in a consensus decision making environment ability to lead communication planning
- Strong interpersonal skills. Actively leads, cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Motivate a diverse workforce. Work effectively in teams.
- Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers. Ability to function effectively in a dynamic, fast paced and variable environment
- Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.
- Thorough knowledge of data management and documentation methods used in ambulatory care clinics. Ability to work independently with data management
- Strong skills and abilities to perform independent, self-directed work, with minimal oversight
- Strong ability to produce independent financial and data projections.
- Strong visual and verbal presentation skills; able to present to and engage a variety of audiences, spanning from frontline staff to executive leadership.
- Ability to work autonomously with appropriate escalation when needed.
- Familiarity with Lean methodology and structured problem solving.
- Strong analytical skills and ability to identity trends, data gaps and support development of dashboards.
- Previous experience managing ambulatory and, physician practices in a large integrated health care system
- MBA or MHSA
- Lean certification
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
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